Rocky Valley RV SMS Messaging Privacy Policy

SMS Privacy Policy

Effective Date: August 10, 2026

Rocky Valley RV LLC respects your privacy and is committed to protecting the personal information you provide to us.

SMS Messaging Terms

By opting in to receive SMS messages from Rocky Valley RV LLC, you agree to receive customer care messages and account notification messages.

Message frequency: Message frequency may vary. On average, you may receive 1–2 messages per month.

Message and data rates: Message and data rates may apply.

Help: Reply HELP for assistance, or contact Rocky Valley RV LLC using the contact information provided on our website.

Opt-out: Reply STOP to cancel at any time.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Sharing of Consumer Data

We do not sell or share consumer data for marketing purposes. In particular, SMS consent and mobile phone numbers are not sold or shared for marketing purposes.

Your data will not be transferred to external organizations.

We may share consumer data only with service providers that are necessary to help us deliver our services and only as allowed by law. These service providers act on our behalf and are not permitted to use consumer data for their own purposes.

Data Protection Safeguards

We maintain safeguards designed to protect consumer data against unauthorized access, use, or disclosure. These safeguards include administrative controls, technical protections, contractual requirements for service providers, and monitoring measures to help ensure consumer data is handled securely.

Although we use reasonable safeguards, no electronic transmission or storage system can be guaranteed to be completely secure.

Information We Collect

We may collect information that you voluntarily provide when you:

Request an appointment or estimate
Contact us through our website
Call, email, or text our business
Authorize repairs or purchase products or services
Opt in to receive text messages
Submit a payment or warranty request

This information may include your name, address, email address, mobile phone number, RV information, service history, appointment details, and communications with Rocky Valley RV LLC.

How We Use Consumer Data

We may use consumer information to:

Schedule and manage appointments
Provide estimates and repair updates
Communicate about parts, payments, warranties, and completed services
Respond to customer questions
Maintain service and business records
Improve our services
Meet legal, regulatory, accounting, and insurance requirements

SMS Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message from Rocky Valley RV LLC.

After opting out, you may receive one final message confirming that your request has been processed.

Reply HELP for assistance.

You may also withdraw your consent by contacting Rocky Valley RV LLC directly through our website, by telephone, by email, or through another reasonable method that clearly communicates your request.

Data Retention

We retain consumer information only for as long as reasonably necessary to provide services, maintain repair and business records, fulfill warranty obligations, comply with legal requirements, resolve disputes, and enforce our agreements.

Changes to This Policy

Rocky Valley RV LLC may update this policy periodically. Updates will be posted on this webpage with a revised effective date.

Contact Us

Rocky Valley RV LLC
Dandridge, Tennessee
https://www.rockyvalleyrv.com/